Returns Policy
Change of Mind Returns
If you change your mind, you may return unused items within 14 days of delivery, in line with the Consumer Contracts Regulations.
To be eligible:
Items must be unused
Packaging must be unopened and in original condition
Proof of purchase is required
Return postage costs are the responsibility of the customer unless the item is faulty.
Non-Returnable Items
For hygiene, safety, and quality reasons, we cannot accept returns on:
Opened fertilisers or lawn treatments
Opened liquid products
Products that have been used or tampered with
This does not affect your statutory rights.
Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
A description of the issue
Clear photos of the item and packaging
We will arrange a replacement or refund where appropriate.
Refunds
Once a return is received and inspected:
Refunds will be processed within 5–10 working days
Refunds will be issued to the original payment method
Delivery charges are non-refundable unless the item is faulty.
How to Start a Return
Please contact us before returning any items:
Email: Info@Turfology.co.uk
Website: www.turfology.co.uk
Returns sent without prior approval may not be accepted.
Cancellations
Orders may be cancelled before dispatch.
Once dispatched, orders must follow the returns process above.
Contact Us
If you have any questions about delivery or returns, please contact:
Turfology™
Email: Info@Turfology
Website: www.turfology.co.uk